Support
At TOTAL Software, Inc. customer support and service are among our top priorities; not only are we available to help you, we want to help you. Many software users have become accustomed to weaving through a web of automated telephone answering systems, while at TOTAL we still provide the personal service our clients deserve. When you use TOTAL'S toll-free customer support number, answers to your questions are just a phone call away.
TOTAL'S technical support staff are readily available to answer your questions and address your concerns.
Using E-MAIL and the WEB site you have the capability to keep the D/PAC Software updated on a monthly basis. When needed we will E-MAIL custom programs for your office.
If for some reason we have to look at your system we have the capability via modems to connect remotely to your computer system. We can dial up your system, identify the problem, find, test, and install a solution, eliminating hassles you might otherwise have to endure. File and program transfers can be provided for maximum support capabilities and the best in customer service.
If you are still unsure about the kind of service our company provides, just call any one of our clients; they will tell you, at TOTAL, we are still providing the personal service our clients deserve.